Return Policy
1. Introduction
At www.tonisharpe.com, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the conditions and procedures for returning products purchased from our website.
2. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
3. Return Process
Initiate a Return:
Contact our customer service team at info@tonisharpe.com to request a return. Please provide your order number, details of the product you wish to return, and the reason for the return.
Receive Return Authorization:
Our customer service team will review your request and, if approved, will provide you with a return authorization number and instructions on how to return your item.
Prepare Your Return:
Securely package the item in its original packaging, including any accessories, manuals, or other items that came with it. Clearly mark the return authorization number on the outside of the package.
Ship the Item:
Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Approved Returns: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds: In some cases, only partial refunds may be granted (if applicable):
Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
5. Exchanges
If you received a defective or damaged item, please contact us immediately at info@tonisharpe.com to arrange for a replacement. We only replace items if they are defective or damaged.
6. Shipping Costs
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchange Shipping: We will cover the shipping costs for sending you a replacement item if the original item was defective or damaged.
7. Contact Us
If you have any questions on how to return your item to us, please contact our customer service team:
Email: info@tonisharpe.com